Shipping

We offer a flat rate of $12 on all orders placed in Australia as well as Free Shipping on all orders over $150 within Australia.

We offer a flat rate of $28 on orders placed in New Zealand and $42 on orders placed in the U.S. and Canada. The customer is responsible for all customs/duties fees, if applicable.

All orders are generally processed within 1-3 business days. Once shipped, please allow up to 7 business days for your order to arrive in Australia and 14 business days for International orders. We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays. At this time, we do not offer express shipping.

Important Note on Christmas – We are closed for Christmas orders for 2017. You’re more than welcome to place orders through the Christmas season. However, we will be taking a short holiday break so orders placed between now and New Years Day won’t be shipped until Jan 7th.

The utmost care has been taken when producing each and every Vines of the Wild collaborative product. All items are checked and packed safely to ensure they leave the studio in perfect condition. Once your order has been shipped, we cannot accept responsibility for loss or any damage to your package.

Returns

Unfortunately we cannot accept exchanges for change of mind. We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within 7 days) by emailing us at hello@vinesofthewild.com.au. We may ask you to send a photograph and/or send back the item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.